Questions people ask before they book

Send pickup, drop-off, date, time and headcount via the quote form or WhatsApp. We reply with a fixed price; you say yes; we send a written confirmation. Done.

Yes. A 10% deposit of the total price is due at booking; the balance is charged after the ride.

Card, PayPal, Alipay, WeChat Pay, or cash in yuan. USD prices are converted at the day's rate on payment.

Free more than 24 hours before pickup, with the deposit refunded in full. Inside 24 hours, a 50% cancellation fee applies, with the 10% deposit already paid credited toward it. No-shows are charged 100%. Cancelled flights with proof are free at any time, with a full refund. A flight delay isn't a cancellation — we adjust pickup to the actual arrival time.

Per car, including tolls, fuel, parking and the driver. GL8 seats up to 6, the larger van up to 9.

Just outside the arrivals exit, holding a board with your name. We send a photo of the meeting point and the driver's phone number the day before.

We track it. Waiting is free for 60 minutes after actual landing. Beyond that we'll message you before charging anything.

Yes. Tell us the flight and we'll suggest a pickup time with a sensible buffer.

Yes — infant, toddler and booster seats, fitted before pickup. Give us ages when you book.

GL8: about 4 large suitcases plus carry-ons for 4–5 people. Larger van: 8+ large suitcases. For a lot of gear, tell us and we'll size the car right.

Basic English for the ride itself. Anything beyond that, message us — the person handling your booking replies in English, Chinese, Japanese, Korean or Russian.

Almost always. Send the details and we'll quote a fixed price.

Yes — Suzhou, Hangzhou, Zhujiajiao, Zhouzhuang and Wuzhen are all regular day trips. See day trip details.

Yes. Short stops (under 30 min) from $28; longer waits are priced at charter rates.

English, Chinese, Japanese, Korean or Russian. Write in whichever you are most comfortable with and you will get a reply in the same language — usually within the hour.

Yes — request an English-speaking driver on any transfer or charter for +$55/day.

Yes. A private licensed guide can join your driver on any charter — price on request via WhatsApp, as it varies with the itinerary.